Unit 4: Industrial trade show

CUT 1

Eliz: Welcome back to Functioning in Business. Our guest today is Mr. Charles Blake. Good morning, Mr. Blake. Thank you for coming to our program.
Blake: Good morning. It`s a pleasure to be here.
Eliz: Please tell our listeners a little about yourself and your company.
Blake: Well, I work for a Chinese company, International Robotics.
Our head office is in Beijing, China.
Eliz: What does your company manufacture?
Blake: We manufacture industrial equipment and robots.
Eliz: What are industrial robots used for?



Blake: They`re used in the manufacturing process, for example, in car manufacturing and in production of computer parts. They make the manufacturing process safer and more efficient. That`s because robots don`t get tired, sleepy, or hungry.
Eliz: What are your responsibilities at International Robotics?
Blake: May main responsibility is to export the company`s industrial robots to North America. Eliz: I see. Do you spend most of your time in North America? Blake: Not really. I work at the company`s head office in Beijing, but I spend a lot of time traveling.
I usually travel for six to eight weeks a year.
Eliz: So you live in Beijing?
Blake: That`s right. My wife is Chinese and I have one child, a son.
Eliz: What do you do in your free time?
Blake: My free time? Well. I enjoy playing golf and tennis, but unfortunately I don`t have as much time as I would like.


MUSIC

CUT 2

Eliz: My main responsibility is to export industrial robots.
Gary: I`m responsible for exporting industrial robots. (pause)
Eliz: I work at the company`s head office.
Larry: I work at the company`s main office. (pause)
Eliz: I usually travel for six to eight weeks a year.
Larry: I`m on the road for six to eight weeks a year. (pause)

CUT 3

Eliz: Who does Mr. Blake work for? (pause for repeat)
Eliz: He works for International Robotics, a Chinese company. (pause for repeat)
Eliz: Is he responsible for the import or export of industrial robots? (pause for repeat)
Eliz: He is responsible for the export of industrial robots. (pause for repeat)
Eliz: Does he work at International Robotics` head office? (pause for repeat)
Eliz: Yes, he does, but he spends six to eight weeks on the road. (pause for repeat)
Eliz: Is he married? (pause for repeat)
Eliz: Yes, he is. His wife is Chinese. (pause for repeat)
Eliz: Does he have any children? (pause for repeat)
Eliz: Yes, he does. He has one child, a son. (pause for repeat)
Eliz: Does he have any hobbies? (pause for repeat)
Eliz: Yes, he does. In his free time, he likes to play golf and tennis. (pause for repeat)
MUSIC

CUT 4

Eliz: Today`s Business Dialog is about introductions. Imagine you`re in an industrial trade show and you hear this conversation. Let`s listen.
Smith: Hello. Welcome to our booth.
Chang: Hello. My name is Dennis Chang I`m the sales manager for Technologies Solutions.
Smith: Nice to meet you, Mr. Chang.
Chang: Oh, please call me Dennis.
Smith: Okay, nice to meet you, Dennis. I`m George Smith.
Chang: Nice to meet you, George.
Smith: I`m the local sales representative for Ace Electronics in Los Angeles. What can I do for you?
Chang: My company distributes hardware and software in the Eastern United States. Can you give me some information about your products?
Smith: Sure, Here are some brochures.
Chang: Thanks.

CUT 5

Larry: Listen and repeat.


Eliz: Hello. My name is Dennis Chang. (pause for repeat)
Eliz: I`m the sales manager for Technology Solutions. (Pause for repeat)
Eliz: I`m the local representative for Ace Electronics in Los Angeles. (pause for repeat)
(Gary`s tips) Eliz: Welcome back! You just heard a conversation between two business people meeting at a trade show. Now, it`s time for Gary`s Tips. Are you ready, Gary?
Gary: Sure thing, Elizabeth.
Eliz: What`s your topic for today?
Gary: Today I`ll be talking about how to introduce yourself and your company.
Eliz: That`s a really important topic. You should know how to introduce yourself to new clients.
Gary: Yes, exactly. So, if you want to introduce yourself to another businessperson, say “Hello,” and then give your name. “Hello” is better than “Hi” because it is a little more formal. It`s best to give your full name, first and last.


In today`s Business Dialog, we heard Dennis Chang introduce himself to George Smith at a trade show. Notice that Mr. Chang gives his full name, and then mentions his position and the name of his company.


Let`s listen to the Business Dialog.


Chang: Hello: My name is Dennis Chang. I`m the sales manager for Technology Solutions.


Gary: Let`s listen to how George Smith introduces himself.
Notice that he gives his full name, his position, and his company.


Smith: I`m George Smith. I`m the local sales representative for Ace Electronics in Los Angeles


Gary: If you want to be polite, you should address people by their last name when you first meet them.
In the Business Dialog, Mr. Smith addresses Mr. Chang by his last name.
Let`s listen again.


Chang: Hello. My name is Dennis Chang. I`m the sales manager for Technology Solutions.
Smith: Nice to meet you, Mr. Chang.


Gary: It`s best to use a person`s last name in a business situation until you are very certain that you can be more informal.
In the Business Dialog, Mr. Chang tells Mr. Smith to call him Dennis. This is a signal to Mr. Smith that Mr. Chang wants to be informal.
From that point on, the two businessmen call each other by their first names.
Let`s listen one more time.


Smith: Nice to meet you, Mr. Chang.
Chang: Oh, please call me Dennis.
Smith: Okay, nice to meet you, Dennis. I`m George Smith.
Chang: Nice, to meet you, George